🚚 Enjoy free standard delivery for orders above $150 to a single location between 1.30PM - 5.30PM.

FAQs

STORAGE
How long and how should I keep my bakes?

Always keep the bakes away from direct sunlight and in a cool environment during consumption.

Do keep the bakes refrigerated in an airtight container. This is to prevent the bakes from absorbing moisture in your fridge and becoming soggy. Tarts can be kept up to 2 days and cakes up to 3 days.

We are not able to be responsible for food consumed past the stipulated time, as well as issues arising from special dietary needs or allergies.

ORDER
Can I cancel the order once it is paid?

All goods sold are non-refundable.

However, you can write to us at hello@cqua.sg for the reason for your cancellation. We can review it on a case-by-case basis.

If we do offer a refund, we can offer a discount code with a 3 months validity or charge a 5% administrative fee based on your total order value for cash refund.

Can I change the date of my order?

We need to be informed at least 3 days before your existing delivery or pickup date and it is subject to availability.

Can I change the items for my order?

We need to be informed at least 3 days before your existing delivery or pickup date and it is subject to availability.

You would need to top up for any difference for your new order items.

Should we need to refund you for the difference, we can offer a discount code with a 3 months validity or charge a 5% administrative fee based on your existing order value for cash refund.

Do you customize, sell in loose pieces or repackaging your bakes in different flavors?

Nope. But we do provide customisation for bulk orders.

Are your bakes halal certified?

Sorry, they are not but it doesn't contains any pork or alcohol unless otherwise stated.

Where can I find the order slot for delivery or pickup?

Once you add your items to the cart and view your cart summary, it’s located near the checkout button.

New monthly slots are released on the last week of every month.

If there are no available slots, just WhatsApp us to see whether we can arrange something. But, no promises okay! 😝

PICKUP
Where’s the pickup location?

We are at 275 Thomson Road #01-16 Novena Regency Singapore 307645

If you are driving, just turn left into the carpark after the bus stop in front of Novena Regency.

Can I change my pickup to delivery?

It is subject to availability and most of the time, we need to be informed at least 3 days before your pickup date.

Delivery cost is calculated based on your location.

Can I change my pickup to another date?

Most of the time, we need to be informed at least 3 days before your pickup date and it is subject to availability.

DELIVERY
How much is your delivery fee?

Delivery cost is calculated based on your location.

You can find the charges during checkout before making payment.

Can I cancel my delivery?

If you want to cancel your delivery, you need to inform us at least 3 days before your existing delivery date. Otherwise, we’re not able to refund you.

If we do offer a refund, we can offer a discount code based on your delivery fees with a 3 months validity or charge a SGD 3 dollars administrative fee for cash refund.

Can I change my delivery location or to a shorter delivery time?

Most of the time, we need to be informed at least 3 days before your existing delivery date.

You will need to top up for any difference based on your new location. If we do offer a refund, we can offer a discount code based on your delivery fees with a 3 months validity or charge a SGD 3 dollars administrative fee for cash refund.

For priority delivery, you need to top up in addition to your standard delivery to deliver within a two hour timeframe between 12pm - 6pm. Contact us our customer service team to find out more.

Can I change my delivery date?

Most of the time, we need to be informed at least 3 days before your existing delivery date and it is subject to availability