FAQs
Always keep the bakes away from direct sunlight and in a cool environment during consumption.
Do keep the bakes refrigerated in an airtight container. This is to prevent the bakes from absorbing moisture in your fridge and becoming soggy. Tarts can be kept up to 2 days and cakes up to 3 days.
We are not able to be responsible for food consumed past the stipulated time, as well as issues arising from special dietary needs or allergies.
All goods sold are non-refundable.
However, you can write to us at hello@cqua.sg for the reason for your cancellation. We can review it on a case-by-case basis.
If we do offer a refund, we can offer a discount code with a 3 months validity or charge a 5% administrative fee based on your total order value for cash refund.
We need to be informed at least 3 days before your existing delivery or pickup date and it is subject to availability.
We need to be informed at least 3 days before your existing delivery or pickup date and it is subject to availability.
You would need to top up for any difference for your new order items.
Should we need to refund you for the difference, we can offer a discount code with a 3 months validity or charge a 5% administrative fee based on your existing order value for cash refund.
Sorry, we don't except for customized bulk orders.
Sorry, they are not.
Once you add your items to the cart and view your cart summary, itβs located near the checkout button.
New monthly slots are released on the last week of every month.
If there are no available slots, just WhatsApp us to see whether we can arrange something. But, no promises okay! π
We are at 275 Thomson Road #01-16 Novena Regency Singapore 307645
If you are driving, just turn left into the carpark after the bus stop in front of Novena Regency.
We need to be informed at least 3 days before your pickup date.
Delivery cost is calculated based on your location.
We need to be informed at least 3 days before your pickup date and it is subject to availability.
Delivery cost is calculated based on your location.
You can find the charges during checkout before making payment.
If you want to cancel your delivery, you need to inform us at least 3 days before your existing delivery date. Otherwise, weβre not able to refund you.
If we do offer a refund, we can offer a discount code based on your delivery fees with a 3 months validity or charge a SGD 3 dollars administrative fee for cash refund.
We need to be informed at least 3 days before your existing delivery date.
You will need to top up for any difference based on your new location. If we do offer a refund, we can offer a discount code based on your delivery fees with a 3 months validity or charge a SGD 3 dollars administrative fee for cash refund.
For priority delivery, you need to top up in addition to your standard delivery to deliver within a two hour timeframe between 12pm - 6pm. Contact us our customer service team to find out more.
We need to be informed at least 3 days before your existing delivery date and it is subject to availability